Shipping Policy

1. Scope
This shipping policy applies to all products sold through our online store. Placing an order means you agree to the terms and conditions of this policy.

2. Processing Time
Orders are typically processed and shipped within 1-3 business days (excluding weekends and public holidays). Processing times may be delayed due to high order volume, stock availability, or special circumstances.

3. Delivery Time and Fees
We offer the following shipping options with estimated delivery times and fees:

  • Standard Shipping (7-15 business days): Free or calculated based on order amount.

  • Expedited Shipping (3-7 business days): Additional charges apply based on the destination.

  • Express Shipping (1-3 business days): Available for select regions, fees based on courier service rates.

Note: International orders may be subject to delays due to customs clearance, shipping disruptions, or other uncontrollable factors.

4. Order Tracking
Once shipped, we will provide a tracking number so you can check the delivery status on the logistics provider’s website. If you do not receive tracking information, please contact us.

5. Shipping Areas
We offer worldwide shipping, but some regions may be restricted due to policy or logistical limitations. Please confirm your address eligibility before placing an order.

6. Duties and Taxes
International orders may be subject to import duties, VAT, or other applicable fees, which are the buyer’s responsibility. We recommend checking with your local customs office before purchasing.

7. Incorrect Address or Lost Packages

  • Please ensure your shipping address is accurate when placing an order. We are not responsible for undelivered packages due to incorrect address details.

  • If your package is lost during transit, please contact us, and we will assist in resolving the issue with the shipping carrier.

8. Returns and Refusals

  • If a package is returned due to buyer reasons (such as incorrect address or refusal), shipping fees are non-refundable.

  • If the return is due to product quality issues, please contact us within 7 days of receiving the item.

9. Additional Information
We reserve the right to update this shipping policy at any time. The latest version will always be available on our website.

 

For any inquiries, please contact our customer service via email or phone.